Delivery & Returns

Delivery Information

Custom Made Orders

As these products are made to order please allow up to 10 working days for your order to be made.

Ready Made Items

As these items are ready to go, please allow 3-4 working days for your order to arrive

We use Royal Mail to send out our products and we have a UK flat shipping rate of £3.00 per order and Free Delivery for orders over £30.

For orders outside the UK, please contact us before ordering to confirm delivery costs.

Return Policy

30 Day Returns

We strive to make our items to the highest quality, but if you are not completely satisfied with the product, you have the right to return the product to Leads & Love within 30 days for a full refund or exchange. Customers will be liable for the return postage costs. Please email info@leadsandlove.com.

Custom Made Orders

As all products are made to order and non-adjustable, unfortunately we are unable to refund or exchange an item if it has been incorrectly measured or ordered.

Damaged or Defective Items

We hope that all of our products are excellent quality, but if you receive your order that is damaged or defective, please email us on info@leadsandlove.com and return the item to us and we will arrange a replacement to be sent out to you.